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FREQUENTLY ASKED QUESTIONS (FAQs)

We've compiled answers to the most common questions about Peerage Bag's authenticity, shipping, and policies.

A. PRODUCT AUTHENTICITY AND SOURCING

Q1: Are Peerage Bag products 100% authentic?

A: Absolutely, 100% genuine. Peerage Bag operates as an **Authorized Level 2 Reseller** for the major brands featured on our site. We guarantee that every product is sourced directly through established, legal wholesale channels. We strictly do not deal in gray market, fake, or counterfeit goods.

Q2: Is Peerage Bag a manufacturer or a reseller?

A: Peerage Bag is an **Independent Retail Reseller** based in the United States. We specialize in sourcing, quality checking, and distributing authentic products. We manage our inventory ourselves at our physical warehouse, ensuring double quality control before every shipment.

Q3: Does Peerage Bag have a physical location?

A: While Peerage Bag primarily operates as an e-commerce platform to optimize costs, we maintain a **physical warehouse and fulfillment center** located at: 6111 Ken Avenue, Arlington, TX, 76001, United States.

B. ORDERING AND SHIPPING

Q4: What is the typical shipping time?

A: Since we are a US-based reseller and stock all items in our Texas warehouse, our shipping times are fast:

  • Order Processing Time: Typically 1–3 business days.
  • Shipping Time (Domestic US): Generally takes **3–10 business days** for your order to arrive, depending on your location.

Q5: What is your shipping policy?

A: We offer **FREE Standard Shipping** on all orders. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched from our facility.

Q6: Can I change or cancel my order after placing it?

A: We process orders very quickly. You may request a change or cancellation **within the first 6 hours** of placing your order. After that time, the order enters the fulfillment process and is subject to our detailed cancellation policy, which includes a 30% processing fee for cancellations (see Terms of Service).

C. RETURNS AND REFUNDS

Q7: What is your return and refund policy?

A: We accept returns for **unused, unaltered products with original tags/packaging intact** within ** 30 days ** of delivery. Please visit our Return & Refund Policy page for the detailed process and conditions.

Q8: What should I do if I receive a damaged or defective item?

A: We sincerely apologize for this inconvenience. Please follow these steps:

  1. Immediately **stop using** the product.
  2. Take clear photos of the defect or damage.
  3. Email the photos and your order number to support@peeragebag.com.

We will quickly review your case and arrange for a replacement or full refund, covering all return shipping costs.

D. GENERAL SUPPORT AND SECURITY

Q9: How can I contact customer support?

A: You can contact our US-based support team via:

Q10: Is my personal information safe?

A: Absolutely. Your personal information is treated with the highest level of security. We never share or sell your data. All transactions are processed through secure, encrypted payment gateways. Please refer to our Privacy Policy page for more information.